I participated in the 2015 Tele2 Hack Day at Tele2’s headquarters in Kista, Stockholm. Participants, mostly students, were placed in small groups and received a huge set of data on Tele2’s departments. The data was a mess; basically our job was to find something interesting to do with it. Our group won the hackathon with TicketVisualizer.
|With||Isha Van Baar, Emma Ström, Samia Khalid|
|My Role||UX Designer, Developer|
|Techniques||Rapid Prototyping, Visualization PIpeline|
We had decided to focus on communication between departments. Tele2 has a ticket system: departments file a ticket for each other. But from the giant spreadsheet it was nearly impossible for a Tele2 manager to get an overview of the tickets:
Who communicates with who? More concretely: which department issues and receives what tickets?
Our solution is TicketVisualizer. It shows an overview of (fictional) released tickets between all 94 departments of Tele2. We used a D3JS visualization called Hierarchical Edge Bundling, which seems a perfect fit for communicative data.
How Useful Is This Tool?
TicketVisualizer is only a rough prototype. It is based on fictional JSON data, and the filtering of tickets is under development. It is not difficult however to feed D3JS a real dataset. Our solution is quite powerful. It can instantly show 5 data dimensions (issuer, receiver, type, data, status). In the future Tele2 could extend TicketVisualizer to become a live broadcast of all released tickets up to now, analyse patterns, and solve communication problems.